Heap Hoe Credit Company logo HEAP HOE CREDIT Official eligibility information Call 04-2404533

Real questions from customers in Penang

Loan Eligibility: New Job, CTOS and Existing Loan Questions

Straight answers based on Heap Hoe Credit Company's current assessment policy. The basic conditions help you understand whether an enquiry may be considered, but they do not guarantee approval.

Policy last reviewed: 5 August 2026

Important before you enquire

Eligibility is assessed, not guaranteed

EmploymentConfirmed employee, ordinarily working for at least three months
Salary RecordCash salary and Touch 'n Go eWallet salary are not currently accepted
Credit RecordSome CTOS records may be reviewed individually; another lender's blacklist is not accepted
Existing LoanAssessed case by case; settling the old loan or approving a smaller amount may be considered where suitable
Loan Types Not OfferedBusiness, car and property-backed loans
Online LoansNot offered; formal processing is completed in person at the approved office
ApprovalSubject to salary, repayment ability, job type, credit information, documents and company assessment

English — Malaysian customer questions

Loan Eligibility in Penang

I just started work. Can I apply?

You need to be a confirmed employee and would usually need to have worked for at least three months. Working for three months does not mean the application will automatically be approved. We still assess your salary, job type, employment stability, repayment ability, credit information and documents.

I have a CTOS record. Can I still apply?

A CTOS record does not always mean automatic rejection. Records involving a bank, credit card, household instalment or similar account may still be reviewed case by case. If you are blacklisted by another money lending company, you are not eligible under our current policy. Approval is never guaranteed.

I still owe another money lending company. Can I apply?

You can contact us for a case-by-case assessment, but approval is not guaranteed. If your eligibility and repayment ability are suitable, we may first help settle the existing loan before considering a new loan. In another suitable situation, only a smaller amount may be considered so that the monthly repayment burden is not too high. If you have already been blacklisted by another money lending company, you are not eligible under our current policy.

Can I apply if I am paid in cash?

Not at the moment. We do not currently accept cash salary applications because we need salary and income records that can be verified.

My salary goes into Touch 'n Go eWallet. Can I apply?

Not at the moment. Salary paid into Touch 'n Go eWallet is not currently accepted for an application. This policy may change in the future, so please check the latest requirements through 04-2404533.

Do you provide business, car or property-backed loans?

No. We do not currently provide business loans, car loans or property-backed loans.

Can I complete the loan online?

No. The website, telephone and WhatsApp are only for general questions and appointments. Identity checking, document review, agreement explanation and signing, and the formal loan transaction must be completed in person at our approved Seberang Jaya office.

How much can I borrow?

There is no fixed amount that applies to everyone. We look at your verified salary, repayment ability, job type, employment stability, credit information and documents. The amount you ask for may not be the amount approved.

How much is the interest?

For our current one-month example, borrowing RM1,000 results in RM15 interest and a total repayment of RM1,015. This is a one-month example only. Your approved amount, duration, repayment dates and total repayment will be stated in the completed agreement.

Bahasa Melayu — soalan yang selalu pelanggan tanya

Syarat Kelayakan Pinjaman

Saya baru mula kerja. Boleh mohon?

Pemohon perlu sudah menjadi pekerja tetap dan biasanya sudah bekerja sekurang-kurangnya tiga bulan. Cukup tiga bulan tidak bermaksud permohonan terus lulus. Kami masih perlu semak gaji, jenis kerja, kestabilan pekerjaan, kemampuan bayaran balik, maklumat kredit dan dokumen.

Saya ada rekod CTOS. Masih boleh mohon?

Ada rekod CTOS tidak semestinya terus ditolak. Rekod berkaitan bank, kad kredit, ansuran barangan rumah atau akaun yang serupa masih boleh dilihat mengikut keadaan. Jika pemohon telah disenarai hitam oleh syarikat pemberi pinjam wang lain, pemohon tidak layak mengikut polisi semasa kami. Kelulusan tidak dijamin.

Saya masih ada hutang dengan syarikat pinjaman lain. Boleh mohon?

Boleh tanya dahulu dan kami akan semak ikut keadaan, tetapi tidak dijamin lulus. Jika syarat dan kemampuan bayaran balik sesuai, kami mungkin bantu settle baki pinjaman lama dahulu sebelum mempertimbangkan pinjaman baru. Dalam keadaan lain yang sesuai, jumlah lebih kecil sahaja mungkin dipertimbangkan supaya beban bayaran bulanan tidak terlalu tinggi. Jika sudah disenarai hitam oleh syarikat pemberi pinjam wang lain, pemohon tidak layak mengikut polisi semasa kami.

Gaji saya dibayar secara tunai. Boleh mohon?

Buat masa ini tidak boleh. Kami tidak menerima permohonan gaji tunai kerana rekod gaji dan pendapatan perlu dapat disahkan.

Gaji saya masuk Touch 'n Go eWallet. Boleh mohon?

Buat masa ini tidak boleh. Gaji yang dibayar melalui Touch 'n Go eWallet belum diterima untuk permohonan. Polisi ini mungkin berubah pada masa hadapan. Hubungi 04-2404533 untuk syarat terkini.

Ada pinjaman perniagaan, kereta atau cagaran rumah?

Tiada buat masa ini. Kami tidak menyediakan pinjaman perniagaan, pinjaman kereta atau pinjaman bercagar rumah.

Boleh buat pinjaman sepenuhnya secara online?

Tidak boleh. Laman web, telefon dan WhatsApp hanya untuk pertanyaan umum dan janji temu. Semakan identiti, semakan dokumen, penerangan dan tandatangan perjanjian serta urus niaga pinjaman rasmi mesti dibuat sendiri di pejabat kami yang diluluskan di Seberang Jaya.

Boleh pinjam berapa banyak?

Tiada satu jumlah tetap untuk semua pemohon. Kami akan lihat gaji yang dapat disahkan, kemampuan bayaran balik, jenis kerja, kestabilan pekerjaan, maklumat kredit dan dokumen. Jumlah yang ditanya tidak semestinya jumlah yang diluluskan.

Berapa kadar faedah?

Untuk contoh semasa bagi tempoh satu bulan, pinjam RM1,000 dikenakan faedah RM15 dan jumlah bayaran balik ialah RM1,015. Ini hanya contoh satu bulan. Jumlah diluluskan, tempoh, tarikh bayaran dan jumlah bayaran balik sebenar akan dinyatakan dalam perjanjian yang lengkap.

中文 — 马来西亚客户常问的问题

贷款资格常见问题

我刚刚开始上班,可以申请吗?

申请人必须已经是正式员工,通常需要工作满3个月或以上。做满3个月不代表一定批准,公司还是要看工资、工作类型、工作稳定性、还款能力、信用情况和相关文件。

我有CTOS记录,还可以申请吗?

有CTOS记录,不代表一定不能申请。如果记录来自银行、信用卡、家电分期或类似账户,公司可以先看情况,再个别评估。如果申请人已经被其他贷款公司列入黑名单,目前就无法申请。所有申请都不保证批准。

我目前还欠着其他贷款公司,还可以申请吗?

可以先让公司看情况,但不代表一定批准。如果客户的条件和还款能力适合,公司可能先协助settle旧贷款,再重新评估新的贷款;另一种情况是只考虑较小的数额,避免每个月还款负担太高。如果已经被其他贷款公司列入黑名单,按照目前政策就无法申请。最后还是要看工资、现有欠款、工作、信用情况和文件。

工资拿Cash,可以申请吗?

目前不可以。公司不接受Cash salary申请,因为工资和收入记录必须能够核对。

工资进Touch 'n Go eWallet,可以申请吗?

目前不可以。公司暂时不接受工资汇入Touch 'n Go eWallet的申请。这项政策将来可能调整,最新条件可以打04-2404533询问。

有生意贷款、汽车贷款或房屋抵押贷款吗?

目前没有。公司暂时不提供生意贷款、汽车贷款或房屋抵押贷款。

可以完全在网上办理贷款吗?

不可以。网站、电话和WhatsApp只用于一般询问和预约。身份核实、文件审核、贷款协议讲解与签署,以及正式贷款手续,都必须由本人到Seberang Jaya获批准的办公室处理。

我可以借多少钱?

没有一个适合所有人的固定数目。公司会看可以核对的工资、还款能力、工作类型、工作是否稳定、信用情况和所提供的文件。客户询问的金额,不代表最后批准的金额。

利息是多少?

以目前一个月的例子计算,借RM1,000,利息是RM15,到期总额是RM1,015。这只是一个月的例子,不代表所有贷款期限都只收RM15。实际批准数额、期限、还款日期和总还款额,都会写在完整的贷款协议里面。

Why formal processing is in person

KPKT borrower and transaction guidance

KPKT states that borrowers should receive clear, non-misleading information, a completed prescribed agreement, a free copy of the agreement and receipts for repayments. KPKT's general guidance also states that the loan transaction is conducted at the licensed money lender's relevant business premises.

Read the KPKT borrower rights and licensed money lending FAQ.

Official processing channel

  • Website, telephone and WhatsApp: questions and appointments only.
  • Formal processing: in person at the approved Seberang Jaya office.
  • Official phone and WhatsApp: 04-2404533.
  • Every application is assessed; approval is not guaranteed.

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Use the official company details

Heap Hoe Credit Company has one approved office in Seberang Jaya, Penang. The company has no branches in other Malaysian states and does not appoint outside agents or representatives to offer loans nationwide.